SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it beautiful I love it I will recommend thanks to the store 110
Very nice. I ordered 4 outfits from this store and they were all beautiful.
looks just as advertised, shipping took longer than a month almost 1 month and a half.
Beautiful I ordered 1an for my daughter who wears 18 months in France and it's just his size
Beautiful clothes but very slow delivery. Just cancel the dispute opened.
Love this outfit great look
This outfit is very cute. However, when I received it, there was a defect and the neckline would not stretch wide enough to fit over even half of my child's head. I contacted the store and they said that I should have measured my child prior to ordering. I don't see any measurements for head size...but I did measure my child before ordering and read reviews for suggestions. Since the seller was not being very helpful, I decided to just stretch the neckline beyond the stitching allowance and see what happens. I heard something snap and it allowed the neckline to be stretched as it should. As you can see from the pic, the outfit fits her just fine, but there was a small defect. My daughter's head is average sized as well.
very beautiful my baby love it
My daughter gets so many compliments on this outfit!
Beautiful 2 piece Girl set. In Cotton and good quality!!! Identical as shown on the site. Very happy. Thank you to the store!!!!
Good quality, color at the top! My daughter is 3 years old and is usually chubby she size of 4 years I took him 3 years is perfect!
It's very big my daughter is 7 years old and it's size 4 so it suits her well I advise you to choose 2 sizes less
Very good store. Beautiful set
waoooooo this dress is so beautiful I will order more
As the picture exactly stellar thank you very much
Love it beautiful outfit for my daughter, but it take long time before arrive German
As described. Seems smaller than a 4T but stretchy so fits like capris instead of pants.