SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the jacket. Suitable for cold autumn. This size is for 4-5 years
Nagyon cuki :) Vastagabb átmeneti vagy vékonyabb Teli kabátnak ajánlom
The jacket is very beautiful. 6 T sat well, for a girl 5 years old, 116 tall.
Thank you very much to the store for fast shipment! Delivery was 19 days. the jacket is bright, the son is delighted)
Super. Took 100 by 95 cm perfectly.
куртка хорошая доставка быстрая
czekalam 3 tygodnie. wzielam rozmiar 3T. wg mnie to takie 92/98. kurtka jest świetna.
очень красивая и достаточно плотная. Покупала на осень, но нам подойдет и на начало зимы. Дочке 3,5 года рост 98см. покупала размер 4Т это 110см(на куртке написано) даже с запасом в рукаве. хватит на осень и на весну!
Very Nice jacket. Quality is excellent. Just like the picture. Small in size!
Great jacket. Ordered 10.07, received 31.07. Quality is good, there is no smell, neat seams. Threads in one place stuck out, but not critical. The stuffing is uneven, I think it will distribute in the sock. We're a year and four, 80. Took the growth of 100, it turned out with a good margin, also in the spring should be enough. I liked it. Thank you to the store for the quality thing and fast delivery.
The jacket is super, delivery is fast.
The jacket is super!!! Bright, high-quality, light! Very quickly delivered, I recommend. Size in size.
Cool jacket, fast delivery. We took the size 2 T (90 cm) by 80 cm, too big, most likely 2 T goes to 86-90
Jacket Duge is strong, ale US Poki Che is great in Indian stores rosemir 110 small, and at tsyogo is great singing jealous rosemer for 4 Rocky, we are 2 Rocky (90 cm) budemo nostiti osinu Abo vesnoyu, ale krachka Velika nizh Mala. Reviews mega shvidka mayge 3 tizhnyi Ukraine forward has denied the brush on the new poshti, and do not start yak in Ukr poshti. I recommend this product I'll lock the smaller ale of the Indian color. print the bomb
Very satisfied with the jacket, quality. At the height of 86 cm is slightly large, just in the autumn will be the most. Thank you.
Very good jacket!!!