SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made very well, the whole village is perfect, mom is happy to consider a gift for March 8. Delivery bystrach prodovets helped with the choice so respect the store and all the good :)
Very cool bra, on the parameters under the breast 85, and the chest girth 100 size (90C) sat perfectly, not even useful additional fasteners. I recommend the store and the bra. Delivery to Tula just over a month.
Yaroslavl was 3 weeks away. All as in the description. Everything came up, sits perfectly. I recommend.
For the first time I ordered and did not regret it. Bustgalter is great. The seams are qualitatively stitched, removable straps. Holds big breasts. No smell. Included clasp, in case the volume is small.
The bra is beautiful, sewn perfectly. The size approached 95 V, thanks to the store.
Amazing bra. Size under the breast take a little more. I was rescued by an expander that is attached. Especially liked the bones. They, I believe, are silicone, because. Elastic but soft. Personally, I already got metal bones. After 2-3 washings begin to climb out. To endure this torture is the same. Be sure to order again.
It came in 3 weeks, very quickly. Very cute. A little too small, but this is the largest size. The clasp is large, 5 hooks, it is difficult to fasten, it is necessary to work well. Here's another-an additional clasp (extension) for one of the busts is not in color. But for such money everything is super. Thank you very much to the store. When communicating, I advised what size to order. Attentive. I recommend
Beautiful, quality. Additionally put in the package.
Delight! To determine the size used the table, came up perfectly! The model corresponds to the description, in my photo it turned out lighter, in fact a dark blue handsome with golden-brown embroidery. On the body is very comfortable, due to the large width of the back there is less load on the spine, the enlarger of the fastener was attached to it. Purchase is very satisfied, came in a soft package, absolutely whole, sewn very neatly, comfortable! And beautiful! I recommend! I took one for the test, now I will order different colors!
Delivery to Nizhny Novgorod 10 days. On my 120/100 well sat down + vopochka goes to increase the volume. externally, too, beautiful.