SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
True to size
Yall-City. Good for you, little kid's class. Rosemir is accurate. Pre-war. I recommend the store and the goods. Uncle.
Corresponds to the description of cotton fabric pleasant
Total satisfaction with item, price, store and shipping. Thank you!
Size is very accurate. I'm wear L and I bought L.. Sits perfect. They a bit short for my perspective. But for purposes I am going to wear, it would do. 65 %, of cotton + 35% polyester.. I hope will not shrink.
Lovely colour, exactly what I meant... What i wanted. Very nice and pleasant. Good packaged. Recommend!
Read the reviews, knew that more, did not expect that so;-))) I ordered the size L, I wear 48 size, I was based on OG. Size L me free, 50 will be perfect. And I will order myself m next time. T-shirt is soft, pleasant to the body and beautiful.
beautiful...beautiful...beautiful...thank you so much
I love it. Ordered one size up, fits beautifully, looks and feels great
T-shirt is wonderful. Thin cotton. On the Russian 46 (og 92) came up size S
Very fast delivery
Nice T-shirt. Corresponds to the photo and description. Size S on the Russian 42 sits like an oversize. The fabric is pleasant.
The parcel went a little more than a month. The quality is not bad, the smell of a new thing, the seams are even, the threads do not stick out. Drawing-sticker, 30 degrees of machine washing stood perfectly
Très ravie de mon achat . Confirme à la description . T-shirt en coton . Bon rapport qualité/prix . Envoie très rapide avec suivi ! Reçu en 10 jours
beau tee shirt prendre une taille au dessus de sa taille habituelle
magnifique tee shirt , tissu doux et ne se froisse pas , pas besoin de repassage, coutures impeccables, prendre une taille au dessus de sa taille habituelle
XL equals normal XL. Thanks
T-shirt is super, knitwear is soft and pleasant to the body. The print is pasted, made qualitatively. Bigger. I wear m, but this m is big on me. But I wanted to be free. My dimensions are og 95, OT 75, shoulders 38. The store recommend, quickly sent, quickly came in about two weeks.
Snelle verzending, mooie t-shirt. Meestal neem ik maat L, nu maat M en het past.
Bonita... Tela suave.