SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is equal to the description, I ordered it el16/08 and 01/10 arrived. The store responds quickly, helped me choose size and with the office, very kind. The pants have pocket and are very comfortable, maybe not so long leg, but they're fine, thank you very much
It's very good, soft and comfortable. My size is the XS, but the limit of this product is up to the S, but they don't look so bad on me. I'm satisfied.
I'm happy. I did not expect such a quality. The quality is great. I love it!!!!
Talla s Super hermoso de muy buena calidad y llego en un mes
Я в восторге от штанишек! Все соответствует описанию и заявленному качеству. Швы ровные, нитки не торчат. На параметры 65-90 брала М, сели отлично, как на модели. Меньший размер смотрелся бы не так как надо.. До Минска посылка шла около месяца. Покупала на скидках с купоном за 12$, а у нас такие 30$, можно и подождать за такую разницу) рекомендую к покупке!
Pants are cool, lighter than in the photo, the quality is good))
Love love love these but they were received with a big hole
Very good quality for the price! Happy with my purchase!
I'm very happy! Quality is surprisingly good! Comfortable, soft and do not look cheap neither! Cool, Cool, cool! I'm delighted! Go size in size. I advise everyone, take it, you will not regret it.
Pants are cool, bright. Already washed in the typewriter. The color and shape did not lose. Quality is good. The fabric is dense enough. Does not roll down. I'm happy with the purchase, I advise.
Super fast delivery thank you very much and very happy with the pants!
On high it will be short. The fabric is not thin, stretches.
Excellent panties. There is a little smell, but not strong. Took on the size more, so that there was an oversize, somehow failed. In general, the purchase is happy. On the oversize I advise you to take 2-3 sizes larger than yours.
very nice, thank you store!
Looks very bright. I love the colour of this pants.
Thank you! All good!
Pants exactly as the description, very fast delivery, ordered 12.05 and received 29.05. Recommend store
Too good quality the colors are beautiful and size really very good!!!! I recommend at 100%