SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much but as u can see the print has draw up a little bit . I was afraid to wash it in the washing machine so I did it by hands. It's only a suggestion to keep the print safe. Generally I am satisfied :)
Przepiękna sweatshirt. A little small, but very showy
Super good quality, warm very good, good size, inside it feels super soft and the print if it reflects father, 100% recommended.
got the black hoodie as a gift for a friend and she loved it. shipping was super quick and the store was easy to reach. will buy again from them in the future
I really like it! The images are only shiny with a flash on otherwise they look black, but they only look that shiny on camera, so I'm glad I chose the white version because if I chose the black one you wouldn't see the images very well for sure. Other than that it's a very cute hoodie and very warm, perfect for winter!
I love this hoodie, the material is not thin but not thick either so it would be good for the fall, I always get compliments about the hoodie. I would recommend
Bomb! A warm and cozy sweatshirt with a dazzling print. I wear S myself, but I had to take M and did not lose: the sleeves just look like an oversize, the hood is small for this size, but it looks neat. Recommend✨
Beautiful. My daughter I love him. And the material is also very good, very warm. And I loved that you have waist adjustment
Wish i got an XXL to make it super oversized but still happy with what I got!
I bought this in a M since I wanted an oversized look. It’s so cute and incredibly soft! I will be buying the black one too!
Very nice sweatshirt, very nice and solid material, interesting and shiny print. I ordered a size M and it was big, it took three weeks for delivery so it's ok.
It's very good. I took size XL, it's not too long around the waist, but it's still great. I liked it very much. Also to say that the reflective only serves the light.
Awh i love it sm <3~
me encanta esta en perfecto estado y lo he reducido en tiempo gracias al vendedor creo q seguiré haciendo pedidos
Didn’t receive but they gave me a full refund and it was very good customer service. 5 stars. :)
Very soft and comfortable, product came exactly as in photos
La felpa è arrivata dopo quasi 3 mesi (di sicuro causa covid-19) ma l'attesa è valsa la pena. La felpa è esattamente come in descrizione molto bella. Per una ragazza alta 1,68 abbiamo scelto taglia L ed è precisa, non lunga come in foto. Nel complesso soddisfatto.
it really is like the picture same material picture appear with all the bright color when flash is on but I took an XL for it to be over size I am barely 1m60 and it fits perfect took 2 month tho cuz of the virus but so worth it
Sweatshirt, as in the picture. I ordered the size L for height 174, it looks slightly voluminous, but not short.
I love this hoodie! it's a little snug but I'm an xl us size so I'm not surprised. the fabric does create those weird little balls after laundering but I expected that also. for the price, it's awesome!