SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful the dress, the fabric is thick and fresh, the design is very cute, for a 5 and a half year old I ordered size 7T and it was perfect and flojo.de company of 23 35 days and a month and a half later, very happy with the purchase, I recommend the store. Very compliments
nice, better than picture ;)
Very cute quality dress… very fast shipping.
Very good quality clothes...Very Fast Shipping.
The dress came very quickly, there are no complaints about quality, the color is not much different. On the growth of 100 cm took 5 T was too big. But I think by spring will be OK.
Although it's fine it's very nice. For great entertainment. Something big but not much. It'll do you good next year. It's 123 and I took a size 7. Shipping very fast.
Beautiful and excellent quality
Shorter than you can see in the original photo. Colors are lighter than in the photo
Thank you very much to the store, the dress is wonderful!!! The quality is super, the seams are all processed, there is no foreign smell! On growth 113, took 7, a little more, we will wear now and on growth) definitely recommend, order and please your girls))
Beautifull 100% I arrive in just 20 days and the product is really as described store god bless
Beautiful clothes, same as description, I loved them, I recommend the store.
Very nice, fast delivery
Cotton, beautiful, fair size at 5. It's more blue background.
Very nice. Finite dress. The perfect size
Very fast shipping, all right
This is my second order. My daughter asked to buy again this cute dress. We like very much the quality and the way it looks on the body. Very recommend
Did not particularly hope to receive, given my difficult relationship with this store and attempts to order the same three times) but the dress came and no complaints, everything is fine, thank you.
love it just got it today thank you
Perfect trousers for a girl. Nice and comfortable. Everything perfect