SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is excellent. The height of the daughter is 75 cm. Weight 10 kg. The volume of the chest is 50 cm. The dress ordered 24 m. This is size 90. I wasn't wrong. Less, there would be little. In the chest would not buckle. It's not big for us. Just right.
The dress is beautiful, it has some other thread pulled out of the seam but can be removed with the scissors otherwise it is same as in the photo
I am delighted Delivery in 10 days. Quality is excellent Recommend 5 Star)
Quality is satisfied! The dress looks chic! It reached Moscow in less than a month. Daughter 1,9. Not skinny. Too big.
The dress is incredibly beautiful! It came very quickly!! The best that I ordered on the site! Thank u! I'm delighted!!
I love lovely dress for the price you have
Very beautiful, buy again a next time, very fast delivery
It's beautifully and the color I love I arrive in 12 days I order it on 09/20/2020 and I got 10/2/2020 super fast, compared to that in AliExpress it takes almost a month, nothing bad I have to say for the money it costs and it's worth it
The dress came in 19 days! I did not even expect that it would be so beautiful. The color is bright, but at the same time very gentle. I ordered a size of 12 m per year (on the label size 80), my daughter now 10 months, still have a little stock for growth, it's thin. If I ordered a larger size, it would not be beautiful and had to be sewn. On the bow in one place there is a little bit of sequins-the fishing line broke out and in general they fall asleep, it is not clear, either from the bow or at all. I did not communicate with the store. I definitely recommend the dress. Girls, if you have a thin child and you want the dress to sit like a glove, do not take large sizes. After 2 months I will complement the review with photos after the holiday.
Ordered 07.09-received from the cell pickpoint 22.09. Dress is cool, for such money, I do not even turn my tongue to talk about any strings and other minor errors, which are easy to fix with needle and thread. Took for 1 year, we are ideal-with a weight of 10-11 kg
The dress is beautiful, the right size, my daughter is 9 months old and I ordered size 1 year, it's a little big but by the year it'll be perfect, the beautiful color the big shiny bow, I get a little wrinkled by the packaging but it can be fixed ironing, shipping very fast. All right! Highly recommended, it has a very competitive price with other dresses of the same style
Very fast delivery. The product corresponds to the description.
Fast shipping. The dress itself costs its money, beautiful. On the photo did not steam, it will be more fluffy
платье очень красивое, цвет красивее чем на картинки. качество хорошее. на год будет в самый раз
beautiful dress ...fabric is perfect for the price....15 days to Germany....
Beautiful dress, looks great. True, on the sides hang threads from processed seams, and also inside is not very neatly sewn the lock, but still a decent dress. On the year of the baby with a height of 78 cm dress village with a margin. For a year is still enough.
Ordered 24 m, on the dress written 90, the daughter is large enough 86 cm, we just, without stock. The dress bought for 730 rubles some where the threads are stuck but everything is removed is not critical, and the zipper in the middle is a little bitter, but I think to lubricate and everything will be fine in general dress liked Tavar came a month before Primorsky edge.
The dress is very good, size 4 approached the girl 4 years old, thin. Slightly pricked in the photo is visible but I think that you can come up with