We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
All as in the picture! The bottom edges are not processed, but, hopefully, it will not turn into a problem. Short on the growth of 164, to blow with a short jacket will be unequivocally, and so the material itself is very warm, so that the T-shirt is stuffed, in jeans to fill-and chased. Delivery due to Chinese holidays 3-4 weeks, otherwise it would be palpable faster. Communication is happy, although with the store and did not communicate. Peace to all!
I’m 145 lbs about 5’4 I’m usually a size M i went with a size m is was fine a little baggy on the arms but I like it like that it is a sweater it’s also short don’t like that part very much but over all comfy and warm love it ! I wish when I order there was more colors only gave me an gray color when I received it and went back to look at more I saw there was different colors
The jacket is very warm, airy, the sleeves are just even on my super long hands. The length of the sweater is shorter than in the photo. Deep hood. A little early it was necessary to order and the most that on cold moscow with a sleeveless. Shipping about 2 weeks.
It is great. Very comfortable and warm. Very nice!
It's beautiful and very soft i love it plus it demoro very little to arrive it would be about 3 weeks i love it i'm very happy with my purchase i am s and i ordered xs and it looks great also
Anything Shein I love!! And I love this sweater I got the xl and it fits perfectly! I'm 5'4 and I'm 135 pounds. It's really nice material so fuzzy and soft love it and it got here within two weeks to Canada ! Love it!
She arrived in 10 days in peru, honestly is beautiful the chompa, although i didn't like it if it wasn't cooked at the bottom, but it's nothing that can't be fixed, it's beautiful. I loved it. I'll make more orders.
Super cute and SOFT! A tad bit shorter than I had expected but I still love it.
I loved it, it fits perfectly the size m, as it says in the description
Exactly like photo! Super soft.