SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of trousers is excellent. The only thing, they are short, on the height of 162-above the ankle.
100% cotton. Fabric summer under jeans, dense and thin. They look great. On height 158 length on the ankle. Size XXL is ideal for hips 100 (medium fit), waist 70 (loose). Thanks to store for fast shipment.
Many thanks to the store I advise everyone
Super quality jeans excellent sewing store and recommend
Quality is super! fast delivery, but with the size did not guess ((
Just super thank you
On 48R legs are not thin, hips 104. It came up, but I would look at the size more. Cream, nice to the body, H. It won't be hot. Take, and see the table, as, the figures are different! Yes, they are also my 163 height.
Quality for 5 +!!! Delivered quickly! I focused on the size table.
Perfect on the hip 108 cm, height 160. Excellent quality, stretch. One in one with store photo.
Very quickly received and very beautiful trousers
Pants are unreal! On the 48th size with about 104 cm sat very comfortable, moderately free, not in the guise. On height 165 cm length to the ankle, very cool! Look expensive, cut chic, the fabric is soft, slightly elastic. Pleasure mass!
Доставка 21 день.Ооочень довольна покупкой, штаны из плотной ткани , без запаха , с карманами ,что большая редкость для китайской одежды .На от 88см, об 107см отлично подошли на мои нехудые ноги. Рекомендую к покупке, заказывайте они действительно классные, спасибо продавцу.
Классные штанишки!!! Доставка быстрая. Рекомендую продавца
Хорошие брючки, жаль что короткие, хотя бы на 5 сантиметров длиной, было бы вообще замечательно. У кого рост 160 см рекомендую магазин. Спасибо.,
Very cool pants! The quality is excellent! Delivery fast! Tracked! Seller clever, helped to choose the size! XL on height 168 hip 94 waist 74! Thank you!
Not bad sports pants. Length on the ankle. The fabric is soft, pleasant to the body. Rubber bands at the ends of the pants are free, not tight. Two pockets on the sides and two behind. On the Russian 52 took XXXL, perfectly suited. Product and store recommend!
Surprisingly fast delivery!!! Within 10 days. For the summer, what you need. In size at 48. Great landing. Cotton 100%.
отличные штантшки, хлопок с эластаном, тянутся, при носке ещё растягиваются, после несколько стирок - выгдят как новые. сетка совпадает, заказывала отзывов ещё не было. на бедра 114 3хл подошли ещё и запас есть. мой рост 161 по щиколотку
15.06 ordered. 6.06 came to Tatarstan So cool, denim. Slim trousers. I was afraid that I would come, something is not clear, but here, I'm delighted. In my 52 took XXXL. Thank you store! With the seller did not communicate, chose on a dimensional grid.