SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it, even though it doesn't have side closure, if you have a lot of breasts it's very hard to put on it it is very tight.
Arrived in great condition, could follow big part of route and it was great. Still not experienced the dress will give my second feedback after. IS made of extendable material, the color is slightly lighter than picture but like. Recommend. Thank You store.
Excellent dress!) a little shines through the chest. Stretched even on my stomach, took the size m
The dress is just great! Everything corresponds to the description and picture! Delivery to Mo took 11 days, which is very nice. Thank the store for such a good thing and delivery. 10/10
Ordered 19.12 took 3.01, although the Post Office had another 30.12, good fast delivery to Ivanovo (300 km to Moscow). Excellent dress, threads do not stick out anywhere, the size approached perfectly, ordered the smallest that was offered, my parameters OG 88 cm, from 63 cm, about 90 cm, shoulders 40 cm. Does not shine through) I'm happy.
Perfect!!!! Loved very, not transparent, came after a month during the holidays
Very nice. Left as snug. And not transparent. The PA size XL is Justito.
The dress looks great and is almost equal to the photo, but even if I have different things like my chest, it looks great. I recommend it 100%, the fabric is good quality for what AliExpress is and not transparent, it has lining.
Very good quality and very pretty, perfect size.
I love this dress, it has a beautiful color. The material is very high quality. It fits me perfectly. The dress is very elegant and girlish. I usually wear size XS / S and dress in size S fits me perfectly. I am 170 cm tall and weigh 54 kg. Shipping and delivery is very fast.