We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It's really soft and looks nice
THE AMOUNT OF SEROTONIN THIS GIVES ME
Big, soft and warm. Frog is more like a sticker than print so be careful when you wash it. Love it.
Lovely hoody
Quality is good, delivery is fast. Afraid that it will be small and ordered more, the sleeves turned out to be very long for Growth 150, it is better to take a smaller size
BEST HOODIE EVER. Honestly my favourite clothes purchase this decade. It’s so soft and warm and so big and comfy! Plus the froggy is so so so cute!!! It makes me so happy wearing it, and all my friends want one too!
I recommend the store. The goods came down two weeks, packed neatly. The product is of good quality, shows the size table of the seller. If you want an oversea take on a larger size. My height is 167 cm., og-90 cm., oh. t-70cm., oh. B-105 cm.
All very well, arrived fast (sooner than expected) And according to product quality Thank you very much :)
Really high quality!!! Very soft on the inside, nice thick texture and the aglets are metal
Warm and soft hoodie, the pattern is slightly crumpled but this is a trifle. Delivery fast
Cool thing
So, came quickly enough (I honestly do not remember, but definitely not for long). For me, XL for a height of approximately 178 cm, the sweatshirt closed the buttocks and along the sleeves, too, came up. The patch is quite dense, I think when washing it will not exactly be unglued or damaged. But after 3-4 days, the socks began to appear spools, I do not know if it can be considered a minus, but I think with the help of a special machine this case can be fixed. And also from the inside of the seam from below stuck threads (attached a photo), but I think it is also slightly and fixable. I recommend the sweatshirt to buy, and thank the store for it!
Cool sweatshirt. On quality, like all hoodies with Ali on fleece, only the laces are slightly better. The print is not printed, but is a sticker (I do not know, it's a dignity or a flaw). Very free, even for my fat carcass. Delivery about 2 weeks. I'm happy as a juicy teenager
Super cute, soft thin material but i still love it
the quality is really nice! it’s super soft and it’s 100% cotton :) the frog picture on the front is professional and is smooth with no rips or tears. this was an XL as well :)
Chic soft sweatshirt, warm enough and light, took a XL, although I wear M, sits like L, take a couple of sizes more-you will not lose :)
Expedied really fast and received it quickly! I'm so in love with this cute hoodie♥️ If you want it oversize, take a size upon yours
Sweater received 2 weeks earlier than expected, as in the photo, soft inside. For an oversize style take a size above otherwise take to your size.
I love this hoodie. the sizing were tight and the inside is so soft. 100% recommend
The material of the fabric is really good! The pattern has a little weird material but nothing disturbing. Great!