SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bellissima come in foto
Чехол просто космос
item is as described. arrived in good condition. case is quite thick, good protection for the phone.
Nice, and quick delivery
Продавец быстро отправил заказ, общения не было. Пришёл чехол за две недели. Красивый, сидит хорошо, но в сравнении с другими чехлами, заказанными у другого продавца, проиграл.
Как всегда заказ в этом магазине у продавца приходит хорошего качества. Был заказан чехол в июне 2020 пришёл в почтовое отделение г Саратов 31.08.20 с отслеживанием до получателя. Соответствует моему заказу и фото продавца. В хорошем качестве, приятный на ощупь, не скользит а руке, лёгкий. На айфон 6s сел идеально, очень хорошо что в вырезе под камеры есть бортик, не повредятся. Очень много раз заказывала одёжки на телефон в этом магазине, очень классные и ноские чехлы. По боковой стороне идёт нескользящий материал, он чёрного цвета и матовый, все кнопки подходят к отверстиям. Продавец был вежлив в переписке, заранее продлил время доставки. Поэтому безоговорочно 5 звёзд. Спасибо
Чехол нереально красивый. Есть два недочета по качеству, не ровный край в разрезе для камеры, и он пришёл гнутый, но думаю со временем распрямится. А так чехол нереальный, однозначно рекомендую к покупке!!
Beautiful case but although they protected something leaves mark on it.
The cover came quickly, it is very compact, the picture is bright and beautiful! I recommend the store!
Очень крутой чехол, отлично сел на телефон) рада покупкой
Incredible fast shipping! Product exactly as described, very pretty. Material is soft plastic
The case is simply top, very nice, comfortable lies in the hand, quality at the height, arrived in Moscow for a month
This case is glossy, in the film and very beautiful. The touch is no longer like with petals, but still I really like this "space"! Please note that the filling pattern is also not completely, those are visible in the black side of the main plastic. All performed qualitatively. I am very pleased :) I chose a long time for myself, eventually took two and both turned out to be cool! From the strange: The track is still reflected, as if the goods before the border of the Russian Federation stuck, in fact the parcel found in the mailbox, do not need to go to the Mail :) with the store did not communicate.
The cover is very beautiful, well packed, in a protective film. Made very high quality. Very satisfied with the purchase, I advise the store :))
Excellent quality covers. Beautiful and high-quality prints, 11 perfectly everything came up. I'm very pleased, thank you.
Very beautiful cover, arrived with a film so that there were no scratches on the mirror surface.
Beautiful, shining in the sun
Gorgeous Case szło only 17 days Byłam very zdziwiona that so quickly is super mirror effect
Duja garnie chool, priyshov here for the fifth of the myasyaki, threw a screenshot in the stake. Defective in Nema, Ali Ekran Vyd shyrip poganenko.