Velvet Warm Soft Letter Printed Simple All-match Pockets Pullovers

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Verified Buyer
R***v
25 Oct 2019 11:44

It's all time. Everything was correct. No delays. Qualitatively everything is packed. Without damage. No claims. Thank you!

Verified Buyer
A***a
23 Oct 2019 11:17

The parcel was 19 days to the Moscow region. Quality is cool. At first glance cold, but in the sock was warm! Thanks to the store. I also put a gift-comb. My height is 172, the size is S, but I took M, I sat well, I will order more in the size L

Verified Buyer
Customer
23 Oct 2019 08:21

Soft and warm! I ordered XL to be like an oversize, my size is S-M. Excellent sits, reached in two weeks) the store gave a VIP coupon and a comb)

Verified Buyer
U***j
19 Oct 2019 10:43

Sweatshirt bomb. At my height 167 took XXL. The size turned out as desired, large and voluminous! It came surprisingly fast, days 15 somewhere

Verified Buyer
L***r
18 Oct 2019 10:38

Perfect hoody! Love it! It is real oversize even for me, I am XL europian and xxl fits perfectly. The colour is very nice-warm beige. And it is soo soft:) delivery fast, thank you store!

Verified Buyer
J***
17 Oct 2019 05:56

Sweatshirt super. Arrived in 15 days. very quickly. Very satisfied. Ready to live in it.

Verified Buyer
K***k
3 Oct 2019 05:24

Very high quality and warm. Super!!!!!!!

Verified Buyer
V***o
21 Sep 2019 05:43

Oh, i really like this sweatshirt It is very soft and warm and big). For autumn and winter the most that. The store also put the clearance❤️. I advise!

Verified Buyer
K***a
20 Sep 2019 01:17

I ordered a larger size, but the size came much more than expected. The quality is good and the material itself is pleasant. Very comfortable and comfortable to walk. Large sleeves, but it's because of the large size. The goods came pretty quickly, sent immediately. The store sent the tracking number that was convenient. I took it as soon as the notification came.

Verified Buyer
Customer
5 Sep 2019 12:53

Corresponds to the description, the price is completely justified, i'm glad of such a purchase. The color is not much different from the picture, but it's not scary, very soft and comfortable, the skin in it breathes normally. Specially took the size for more to be on the type over-size, looks davolno cute, thanks to the store ^ ^

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://hotterchic.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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