We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
i love it! best quality sweatshirt I've ever ordered off of this site!
Very cool hoodie. Soft and warm. Nothing sticks out. Satisfied with the order
Soft and warm, inside is very nice material. But long ropes. Ordered size M (height 170) is not small and not large. I advise
Cool sweatshirt, but am afraid drawing quick crack
Ordered 07.11.19 came 22.11.19. Quickly very warm daughter liked the size M perfectly sits free even. Thanks to the store, I recommend the jacket
It's very good for the price it has, you can't expect some superior quality, but it's not bad at all
Fabric is not cotton. Size took L. Height 180 weight 65. In general, the size approached just. Love oversize-take a larger size. The print on the quality seems to also go, though I'm not sure that it will not get off through a couple of washings. Eight hundred, I think, is worth it. 9 days to Moscow time.
Super good quality, chubby and just like the FTO. Although if you want it big order 1-2 sizes more than yours, I 've got an S and I 've asked for the L, it fits Anchita and perfect.
Before Tver it was about 2 weeks, the quality of the ZBS, although with 96% probability no cotton
I went to Kazakhstan a little more than a month, I'm happy with everything, but it is necessary to iron through gauze, pleasant to the touch, has no smell, I could take a smaller size with a height of 180 and a sole would XL, but I ordered XXL and turned out to be more