SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is beautiful and It is tá well armed, have body. Fits nicely though L is a very fair. I use a 40. I love as stylized.
The skirt really liked, stylish, if you beat correctly, the seams are neat, thanks to the store!
Just super!!! Finally pleased with the purchase of C11/11/19! And then everything did not come! In addition, many Chinese simply do not send anything, just deceive! And the empty package received and got nothing and marriage! For the future 11 I will not buy anything! And shipping more than 2 months! And the dispute is impossible to win, because they deceive us and enrich us on this day! Everyone on note! And the skirt is chic! I like it very much! The store is conscientious!!! You can trust! Take-perfect!
Nice skirt. Little Yellow Think you could take size S, since in the waist. Although the longer rules, 88/64/94
Perfect, very good quality, is not the first one I buy. I recommend this store with 5 stars. Super!!!
Quickly doszlo, product prześwituje. Casual I wear 36, wzięłam L and is a little only for loose. Material kiepski, but for the price you can understand this. Seller not komunikowałam up, but the product was quickly sent.
Excellent quality. Highly recommended!
I'm in love with the skirt. It's a really good material
Chic skirt, quality, like from zara. Itself is quite thin, can shine through bright underwear. Bodily does not shine through. Flounces are made of more solid fabric, so they keep the shape. Lightning works well. On my parameters ot-60, ob-88 and height 156 slightly larger at the waist. Landing asymmetrical.