SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Koszulka zgodna z opisem, bawełna OK, naklejka z tych sztywnych. Brałam swój rozmiar i jest ok, fason lekko luźniejszy. Polecam :)
Good Goods. Fit in size. Shipping to Russia fast
Quality is good
T-shirt from this store as always on top! And quality and size! Drawing for children, beautiful. The quality is excellent!
The order was less than a month. The quality is excellent! On the height of 180 cm and 46 size took L. Looks oversize as I wanted, not much. The order is completely satisfied! Definitely recommend!
Well, I ordered XXL and the truth that came pretty big, but I like it that way, the drawing is a sticker and the colors equal to the photo. Bring a label that puts hand washing, washed it in a washing machine at 40 ° and didn't shrink. It's licra-type mix. The shipment was fast.
Very fast delivery, less than 20 days, Combined several parcels. I took the size L, my parameters are 87-68-93, I sat down as I wanted. The fabric is not exactly cotton, soft, but straight synthetic synthetics. When buying in live, probably would not take for this price. Let's see how to wear it. Sewn well, there are tags, but in Chinese everything. There is a small smell, but after washing will pass. As a gift put an elastic band, nice
T-shirt good: Quality drawing, colors exactly as in the photo But this pure synthetics, but I'm calm about it, the T-shirt is free, it will not be hot
Thank you very much. I am very happy with the arrival. Top material like the picture! Recommend! Thanks for gift
T-shirt is pleasant to touch, but not 100% cotton. The print is beautiful, bright. Put as a gift an elastic band for hair)
The fabric is not cotton, but nice, on the bust 109 cm excellent! It's not tight.
The T-shirt is excellent, nice to the body. on His S, took M. sat freely as I wanted. thank the store
The T-shirt is very cool and pleasant to the touch. She was happy.
The T-shirt is good, p 44, M perfect, but stitched not very neat, will have to redo, but not critical
Dough is cool, oversize model. Recommend it.
He arrived today. Thank you
Kick. Druck yakinny. Shvidko's here. I'm delighted about it. I'm going to freeze this place. Took rosmir L Bo wagitna I Lito Samé Buda tummy
I love this in love I asked her in full confinement and I came April 30th I loved it
Excellent quality, do not remember under any circumstances!