SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
And so, I'm happy! Came for a month, the fabric-hard, dense material is like cotton. The chain is metal, good quality! I took 2XL, by the end sat down as I wanted, the only thing in the calves is freer than I wanted, well, it's also normal. My bottom size is M, L. Waist-70, hip-100 in the girth. Thank you! Came for a month in Moscow!
Just like the photo, it took a while but because of this covid thing and it wasn't that much
On its hips 96-102 (autumn) and height 167 cm took XXL. They sat perfectly, not back to back and at the same time do not hang. The elastic does not press. Cuffs on the leg lie 5 cm above the ankle, do not press, I can straighten them over boots or fill them in shoes, in general, very convenient. All in individual packaging, even a chain. The chain by the way glitters, better than in the photo. Many rings, you can buckle something else. The material is really cotton, but summer. Without pantyhose, I will not freeze in them at least at 13 degrees. The store provided complete information on the movement of the goods. Pants came exactly 11 days after payment of the purchase. I'm happy with both the pants and the store))) the system is overloaded, I can not throw a photo, but the reviews are already full of them
I really like the pants. It’s exactly what you see in the photo
I've got thicker thighs, so and it was a little tight. They still look amazing and I love them!
All as in the photo, fabric HB 100%, daughters liked it. Thanks to the store, delivered quickly, the quality is good.
Perfect! For measurements 86-60-94 height 1.62cm take an L and I look perfect I love it! Shipping was super fast (3 weeks)
Very cool joggers! Threads do not stick out, though small debris sticks to them. On my parameters 57-92 perfectly fit
Due pandemic situation the shipping took longer than expected, but no too long. Not smelly very good fabric, nice and exatly wath I want
I love you! I arrive in excellent condition, the size is perfect, my cat also likes Jajajaja, I recommend it, it's fine fabric, I like it very much.
прикольные штаны, удобные, но на мои худые ноги смотрится большими, но всё остальное супер)
Chegou antes do esperado, amei a calça, muito boa...
10/10 штаны огонь ткань приятная, сидят хорошо шли чуть больше месяца
Beautiful pants the quality it okay could be better but it was good I’m a dancer and they work perfectly for dancing and I’m a model so there good
amazing! I absolutely love these trousers and they have a very nice elastic waist so you dont have to wear a belt if you don't want to. they're very comfy and I like how easy it is to attach chains etc to the trousers. the cuffs of the trousers do have a tendency to ride up your leg a bit when you sit down so it's worth investing in some long socks if you don't want a bit of skin showing. you can also use the pockets of the trousers if wanted although they aren't exactly big when sitting down, i was able to fit in a bottle of hand gel and paper easily slips in so its quite useful! it comes with the chain in the photo too
Me encanto el pantalón se tardo un mes en llegar, muy buena calidad solo que me quedo un poco apretado de atrás pero quedo hermoso :3
Pants strongly small XL approached the girl 14 years old, the child weighs only 50 kg
these pants are so cute! the material is comfy and you can detach the chain if you want. my height is 5'7 and it fit perfect. it took about 3 weeks to arrive to the u.s
It is definitely what I expected the pants fit and the chain is very sturdy
I am very surprised, the quality and external appeal of the goods.! It all came very quickly weeks in 2. was packed perfectly (chains separately) I did not think that the pants will be exactly the same, as in the description, but everything is completely the same as in the picture. I think I'll wear them often. The product fully corresponds to the price)) Thank you very much to the store! I strongly recommend it to everyone!