SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful super comfortable skirt, elastic and thin fabric excellent for summer, takes 1 month as decia
The skirt is cool, but, unfortunately, I was wrong with the size and it's bigger for me, but it's just my mistake.
Shipping days jams will have been negative
Very good quality I took size S I'm 1,70 m for 62 kg about I was afraid it's too small but in the end it goes to me pile hair I'm happy the skirt is beautiful
skirt looks great and store shipped very fast. thanks!
Super good! Looks exactly like on the pictures <3
received lots of compliments and it's super comfy, a lil bit too big but that's on me cause I'm a small (36 eu)
Excellent, same as advertised
The top is so cool! A little bit too big for me, but it’s no problem to make it smaller, better than if it was too small I usually don’t wear tops with open shoulders, but this one looks good! Can’t wait to make tiktoks with it - my TT id is @julianavirant :)
Юбка очень понравилась. Были сомнения насчёт выбора размера. Продавец помог определиться исходя из моих параметров, ответил быстро. На ОТ 70 см, ОБ 97, обхват 1го бедра 56 выбрали размер L. Товар пришёл быстро--всего за 3 недели до Анапы. Цвет как на фото. Пошив хороший, строчка ровная, Нижний край юбки не загнут и подшит, а обрезан и обработан оверлоком. Шорты вшиты, изготовлены из тонкой (но не просвечивающей просвечивающей) эластичной ткани. Ремешок на шортах тоже мягкий.
Всё понравилось, ниток торчащих нет, дефектов нет. Спасибо продавцу
it's a bit smaller then i expected but i like it
Perfect. Super fast shipping. Thank you
XXXL is perfect for a UK size 12/14~~ however it is a little short so it kinda fits weird ?? i think it would look better on me if it was more high waisted (for reference i am 5’9 with wide hips),, it’s still a nice skirt tho with the shorts detail. only other thing to note is that the bottom of the skirt looks a bit messy, threads showing. MEASUREMENTS ~ waist: 17 inches ~ length: 14.5 inches
I love it. I actually thought it would be a little bit longer but since there are shorts underneath the skirt it's alright.
The thread stings a lot (